TechPlug Kenya
Shipping and Order Tracking
How to follow a delivery and get help with an order from TechPlug Kenya.
Check your order progress
Sign in and open My Orders. Use Track order to see the latest store status. Order status updates are made by our team as your order moves through preparation, dispatch, and delivery.
Courier details
When applicable, courier name, consignment number, and an external tracking link appear in the order tracking details after dispatch. If no courier reference is shown, contact support with your order reference and we will help you check the delivery.
Prepare for delivery
Keep your phone available and make sure someone can receive the parcel at the delivery address. If your address or contact details need to change, contact us as soon as possible before dispatch.
Something is wrong?
If the parcel is delayed, damaged, incomplete, or does not match your order, contact us promptly through the support form. Include your order reference and delivery location.