TechPlug Kenya
Delivery Information
Delivery options, fees, and estimates for your delivery address.
Last updated: October 30, 2026
Delivery fees
Delivery fees are based on your product subtotal before delivery. The current system fees are KSh 150 below KSh 1,000; KSh 200 from KSh 1,000 to below KSh 3,000; KSh 300 from KSh 3,000 to below KSh 6,000; and KSh 500 from KSh 6,000 to below KSh 10,000. At exactly KSh 10,000, the system fee is free. For product subtotals above KSh 10,000, available county delivery rates apply. Enter your county at checkout to see the applicable option and final fee before placing your order.
Delivery estimates
Delivery estimates are guides and can vary with location, courier schedules, product availability, traffic, weather, and public holidays. The estimate shown at checkout is the latest available for your selected delivery option.
Dispatch and tracking
We update your order as it is prepared, dispatched, and delivered. When courier details are available, sign in and open My Orders to see the courier, consignment number, or courier tracking link. Some local deliveries may be coordinated directly by phone and may not have an external tracking link.
Be ready to receive your order
Provide a complete address, a reachable phone number, and useful directions or landmarks. Please make sure you or an authorized recipient can receive the delivery. If an address needs to change, contact us before dispatch; changes after dispatch may depend on the courier.
Check your parcel
When your order arrives, check the outer packaging and confirm that the delivered items match your order where practical. If something is damaged, missing, or incorrect, contact us promptly and include your order reference.
Need a delivery update?
Open My Orders to check progress. If you need help, contact us through the support form and include your order reference, delivery location, and the date you placed the order.